General Terms and Conditions of Sale and Standard Product Warranty

1. General Terms and Conditions of Sale
2. Schréder EXEDRA Services Terms
   a. Services Terms
   b. Data Retention Policy
   c. Services Terms for Contractor 
3. Standard Product Warranty
4. General Handling Instructions
5. Owlet Warranties
6. Beyond Lighting Warranties
7. Third Party Products

 

1. General Terms and Conditions of Sale (from January 2025)

English version

Chinese version

Czech version

Danish version

Dutch version - Schréder BV

Dutch version - Schréder Belgium

French version

German version (valid from November 2025)

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

To access the previous versions, click here.

 

Country specific terms

Australia - English version

Australia - Austube Schreder - English version

Canada - French version

France - French version

Nordic - English version

South Africa – English version

Switzerland - German version

Switzerland - French version

For the version applicable between February 2020 and December 2024, click here.

 

2. Schréder EXEDRA Services Terms

a. Services Terms

English version

Chinese version

Czech version

Danish version

Dutch version

French version

German version

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

b. Data Retention Policy

English version

Chinese version

Czech version

Danish version

Dutch version

French version

German version

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

c. Services Terms for Contractor 

English version

Chinese version

Czech version

Danish version

Dutch version

French version

German version

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

 

3. Standard Product Warranty (from May 2026)

English version

Chinese version

Czech version

Danish version

Dutch version

French version

German version

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

To access the previous versions, click here.

 

4. General Handling Instructions (from May 2026)

English version

Chinese version

Czech version

Danish version

Dutch version

French version

German version

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

To access the previous versions, click here.

 

5. Owlet Warranty (from October 2025)

English version

Chinese version

Czech version

Danish version

Dutch version

French version

German version

Hungarian version

Italian version

Polish version

Portuguese version

Romanian version

Serbian version

Spanish version

Swedish version

Ukrainian version

For the previous versions, click here.

Country specific terms

Switzerland - German version

Switzerland - French version

 

6. Beyond Lighting Warranties (from April 2025)

All the components under the brands are covered by the same warranty period.
Please find below a non-exhaustive list of our Third-Party Product warranties, in line with our Schréder Standard Product Warranty. 
If your Third-Party Product is not listed, please contact your Schréder sales representative.

For the previous version applicable until March 2025, click here.

Supplier/BrandSHUFFLE ModulesFeatureWarranty periodWebsite
SchréderSHUFFLE 180 LGT (SH18L)
SHUFFLE 360 LGT GEN2 (SH36L2)
SHUFFLE 360 LGT WLAN GEN2 (SH36LW2)
SHUFFLE POST TOP
SHUFFLE CAM BR (SHCB)
SHUFFLE LR (SHLR)
SHUFFLE LR GEN2 (SHLR2)
SHUFFLE SPACER (SHPOSP)
SHUFFLE LUM BR (SHLB)
SHUFFLE POLE GEN2 (SHPOLE2)
SHUFFLE BOX (SHBOX)
SHUFFLE BOX GEN2 (SHBOX2)
SHUFFLE CAM QV (SHCQV)
SHUFFLE SPK GEN2 (SH18S2)
SHUFFLE ANT GEN2 (SH18A2)
SHUFFLE CAB (SHSC)
Lighting
Camera Bracket
Light Ring
Spacers
Luminaire Bracket
Poles
Boxes
Quadview
Speakers
Antenna
Side Cabinet
5 yearshttp://www.schreder.com
AxisSHUFFLE CAM GEN2 (SH18C2) ongoing
SHUFFLE CAM QV (SHCQV)
Camera
Sensor (Camera)
Mains Unit
5 yearshttps://www.axis.com/
Digital AcousticsSHUFFLE SPK GEN2 (SH18S2)Speaker (digital)2 yearsttps://www.digitalacoustics.com/
HanwhaSHUFFLE CAM GEN2 (SH18C2) ongoingCamera 5 yearsHanwha Vision - Global Vision Solution Provider
HikvisionSHUFFLE CAM GEN2 (SH18C2)Camera3 yearshttps://www.hikvision.com/
HSW StadtfeldSHUFFLE POLE GEN2 (SHPOLE2)Power Sockets2 yearshttps://www.hsw-stadtfeld.de/
i-ProSHUFFLE CAM (SH18C)
SHUFFLE CAM GEN2 (SH18C2)
Camera3 yearshttps://i-pro.com/
Kyocera AVXSHUFFLE POLE EVCH GEN2 - EV22-C (SHPOEV2)Antenna1 yearhttps://www.kyocera-avx.com/
Mean WellSHUFFLE LR (SHLR)
SHUFFLE BOX GEN2 (SHBOX2)
Power Supply3 years

https://www.meanwell.com/

Mennekes Elektrotechnik GmbH & Co KGSHUFFLE POLE GEN2 (SHPOLE2)Power Sockets (Event Socket)1 yearhttps://www.mennekes.org/
MICROCHIPSHUFFLE BOX GEN2 (SHBOX2)POE3 yearshttps://www.microchip.com/
MonacorSHUFFLE SPK GEN2 (SH18S2)Transformer3 yearshttps://www.monacor.com/
MOXASHUFFLE BOX GEN2 (SHBOX2)POE5 yearshttps://www.moxa.com/
OsramSHUFFLE LR GEN2 (SHLR2)Lighting5 yearshttp://www.osram.com
RedLionSHUFFLE 360 LGT WLAN GEN2 (SH36LW2)
SHUFFLE CAM GEN2 (SH18C2)
SHUFFLE SPK GEN2 (SH18S2)
POE5 yearshttps://www.redlion.net/
RuckusSHUFFLE 360 LGT WLAN GEN2 (SH36LW2)WLAN13 monthshttp://www.ruckuswireless.com
SirenaSHUFFLE SPK GEN2 (SH18S2)
SHUFFLE 360 LGT GEN2 (SH36L2)
Speaker (Horn)
Strobe
1 yearhttps://www.sirena.it/en/
SISACOLSHUFFLE POLE EVCH GEN2 - EV22-C (SHPOEV2)EV Charger3 yearshttps://www.sisacol.com/
SogexiSHUFFLE CAB (SHSC)
SHUFFLE BOX (SHBOX)
SHUFFLE BOX GEN2 (SHBOX2)
Boxes (GEN1) Mains Box
Boxes (GEN2) Mains Box
Boxes (GEN2) Lighting Box
Mains Box 1 Beyond Light
DMX Box
Socket Box
Beyond Lighting Power Box
3 yearshttps://www.lacroix-city.com/
TDK-LambdaSHUFFLE LR GEN2 (SHLR2)Power Supply2 yearshttps://www.tdk.com/en/index.html
UbiquitiSHUFFLE 360 LGT WLAN GEN2 (SH36LW2)WLAN
POE
2 yearshttps://unifi-mesh.ui.com/
VigitronSHUFFLE WRLS BH GEN2 (SH18WB2)POE3 yearshttp://www.vigitron.com
VisatonSHUFFLE SPK GEN2 (SH18S2)Speaker (digital/analogue)3 yearswww.visaton.com
ZenitelSHUFFLE POLE COM GEN2 (SHPOIC2)
SHUFFLE SPK GEN2 (SH18S2)
SHUFFLE 360 LGT GEN2 (SH36L2)
Intercom
Speaker
2 yearshttp://www.zenitel.com

 

7. Third Party Products

Please find below a non-exhaustive list of our Third Party Products warranties, in line with our Schréder Standard Product Warranty. Would your Third Party Product not be mentioned in this list, please contact your Schréder sales representative.

Category CodeNameFeatureManufacturerWarranty period
Connected Devices03-62-300SECO GEN2 EUSegment Controller EU KitDIGI2 years
Connected Devices03-62-299SECO GEN2 USSegment Controller US KitDIGI2 years
Connected Devices03-62-297SECO GEN2 + INPUT DEVICE EUSegment Controller + Input Device EU KitDIGI2 years
Connected Devices03-62-298SECO GEN2 + INPUT DEVICE USSegment Controller + Input Device US KitDIGI2 years
Connected Devices03-61-027SECO GEN2 - GatewayGATEWAY DIGI IX-15 XBEE 3 LTE CAT4 EUDIGI3 years
Connected Devices03-56-908SECO GEN2 Accessory - Power SupplyPower Supply 30W 90-305Vac 50/60Hz 24VdcTDK-Lambda2 years
Connected Devices00-05-924SECO GEN2 Accessory - AntennaTMGT Wireless Combi Antenna Planar 2mREEL Plantec2 years
Connected Devices03-61-030SECO GEN2 Accessory - Input DeviceDigital Module ADAM-4055-C 8ChAdvantech2 years
Connected Devices03- 69-895CABCO-FRCMM1Street cabinet controllerFLASHNET2 years
Control System03-49-340ITERRA BASICBOX NEMA BLE5Electrical cabinet - connection hub with relaySpelsberg2 years
Control System02-55-947ITERRA BASICBOX NEMA BLE4Electrical cabinet - connection hubSpelsberg2 years
Control System03-49-200ITERRA MODULE NODE BLE4Indoor node with relayCasambi2 years
Control System02-53-399ITERRA XPRESS BLE4Push button - BLE4.0Casambi2 years
Control System03-74-591 ITERRA XPRESS BLE5Push button - BLE5.0Casambi2 years
Control System03-71-611ITERRA GATEWAY CLOUDRemote control with Wifi/EthernetCasambi2 years
Control System03-49-195ITERRA NEMA NODE BLE5NEMA node with relay and lux sensorOlfer5 years
Control System02-95-787ITERRA ZHAGA NODE BLE4ZHAGA nodeOlfer5 years
Control System03-49-203ITERRA DYNAMIC SWITCH BLE5ITERRA connected device to connect external push buttonOlfer via Scemtec2 years