General Terms and Conditions of Sale and Standard Product Warranty
1. General Terms and Conditions of Sale
2. Schréder EXEDRA Services Terms
a. Services Terms
b. Data Retention Policy
c. Services Terms for Contractor
3. Standard Product Warranty
4. General Handling Instructions
5. Owlet Warranties
6. Beyond Lighting Warranties
7. Third Party Products
1. General Terms and Conditions of Sale (from January 2025)
Dutch version - Schréder Belgium
German version (valid from November 2025)
To access the previous versions, click here.
Country specific terms
Australia - Austube Schreder - English version
South Africa – English version
For the version applicable between February 2020 and December 2024, click here.
2. Schréder EXEDRA Services Terms
a. Services Terms
b. Data Retention Policy
Czech version
c. Services Terms for Contractor
3. Standard Product Warranty (from May 2026)
To access the previous versions, click here.
4. General Handling Instructions (from May 2026)
To access the previous versions, click here.
5. Owlet Warranty (from October 2025)
For the previous versions, click here.
Country specific terms
6. Beyond Lighting Warranties (from April 2025)
All the components under the brands are covered by the same warranty period.
Please find below a non-exhaustive list of our Third-Party Product warranties, in line with our Schréder Standard Product Warranty.
If your Third-Party Product is not listed, please contact your Schréder sales representative.
For the previous version applicable until March 2025, click here.
| Supplier/Brand | SHUFFLE Modules | Feature | Warranty period | Website |
| Schréder | SHUFFLE 180 LGT (SH18L) SHUFFLE 360 LGT GEN2 (SH36L2) SHUFFLE 360 LGT WLAN GEN2 (SH36LW2) SHUFFLE POST TOP SHUFFLE CAM BR (SHCB) SHUFFLE LR (SHLR) SHUFFLE LR GEN2 (SHLR2) SHUFFLE SPACER (SHPOSP) SHUFFLE LUM BR (SHLB) SHUFFLE POLE GEN2 (SHPOLE2) SHUFFLE BOX (SHBOX) SHUFFLE BOX GEN2 (SHBOX2) SHUFFLE CAM QV (SHCQV) SHUFFLE SPK GEN2 (SH18S2) SHUFFLE ANT GEN2 (SH18A2) SHUFFLE CAB (SHSC) | Lighting Camera Bracket Light Ring Spacers Luminaire Bracket Poles Boxes Quadview Speakers Antenna Side Cabinet | 5 years | http://www.schreder.com |
| Axis | SHUFFLE CAM GEN2 (SH18C2) ongoing SHUFFLE CAM QV (SHCQV) | Camera Sensor (Camera) Mains Unit | 5 years | https://www.axis.com/ |
| Digital Acoustics | SHUFFLE SPK GEN2 (SH18S2) | Speaker (digital) | 2 years | ttps://www.digitalacoustics.com/ |
| Hanwha | SHUFFLE CAM GEN2 (SH18C2) ongoing | Camera | 5 years | Hanwha Vision - Global Vision Solution Provider |
| Hikvision | SHUFFLE CAM GEN2 (SH18C2) | Camera | 3 years | https://www.hikvision.com/ |
| HSW Stadtfeld | SHUFFLE POLE GEN2 (SHPOLE2) | Power Sockets | 2 years | https://www.hsw-stadtfeld.de/ |
| i-Pro | SHUFFLE CAM (SH18C) SHUFFLE CAM GEN2 (SH18C2) | Camera | 3 years | https://i-pro.com/ |
| Kyocera AVX | SHUFFLE POLE EVCH GEN2 - EV22-C (SHPOEV2) | Antenna | 1 year | https://www.kyocera-avx.com/ |
| Mean Well | SHUFFLE LR (SHLR) SHUFFLE BOX GEN2 (SHBOX2) | Power Supply | 3 years | |
| Mennekes Elektrotechnik GmbH & Co KG | SHUFFLE POLE GEN2 (SHPOLE2) | Power Sockets (Event Socket) | 1 year | https://www.mennekes.org/ |
| MICROCHIP | SHUFFLE BOX GEN2 (SHBOX2) | POE | 3 years | https://www.microchip.com/ |
| Monacor | SHUFFLE SPK GEN2 (SH18S2) | Transformer | 3 years | https://www.monacor.com/ |
| MOXA | SHUFFLE BOX GEN2 (SHBOX2) | POE | 5 years | https://www.moxa.com/ |
| Osram | SHUFFLE LR GEN2 (SHLR2) | Lighting | 5 years | http://www.osram.com |
| RedLion | SHUFFLE 360 LGT WLAN GEN2 (SH36LW2) SHUFFLE CAM GEN2 (SH18C2) SHUFFLE SPK GEN2 (SH18S2) | POE | 5 years | https://www.redlion.net/ |
| Ruckus | SHUFFLE 360 LGT WLAN GEN2 (SH36LW2) | WLAN | 13 months | http://www.ruckuswireless.com |
| Sirena | SHUFFLE SPK GEN2 (SH18S2) SHUFFLE 360 LGT GEN2 (SH36L2) | Speaker (Horn) Strobe | 1 year | https://www.sirena.it/en/ |
| SISACOL | SHUFFLE POLE EVCH GEN2 - EV22-C (SHPOEV2) | EV Charger | 3 years | https://www.sisacol.com/ |
| Sogexi | SHUFFLE CAB (SHSC) SHUFFLE BOX (SHBOX) SHUFFLE BOX GEN2 (SHBOX2) | Boxes (GEN1) Mains Box Boxes (GEN2) Mains Box Boxes (GEN2) Lighting Box Mains Box 1 Beyond Light DMX Box Socket Box Beyond Lighting Power Box | 3 years | https://www.lacroix-city.com/ |
| TDK-Lambda | SHUFFLE LR GEN2 (SHLR2) | Power Supply | 2 years | https://www.tdk.com/en/index.html |
| Ubiquiti | SHUFFLE 360 LGT WLAN GEN2 (SH36LW2) | WLAN POE | 2 years | https://unifi-mesh.ui.com/ |
| Vigitron | SHUFFLE WRLS BH GEN2 (SH18WB2) | POE | 3 years | http://www.vigitron.com |
| Visaton | SHUFFLE SPK GEN2 (SH18S2) | Speaker (digital/analogue) | 3 years | www.visaton.com |
| Zenitel | SHUFFLE POLE COM GEN2 (SHPOIC2) SHUFFLE SPK GEN2 (SH18S2) SHUFFLE 360 LGT GEN2 (SH36L2) | Intercom Speaker | 2 years | http://www.zenitel.com |
7. Third Party Products
Please find below a non-exhaustive list of our Third Party Products warranties, in line with our Schréder Standard Product Warranty. Would your Third Party Product not be mentioned in this list, please contact your Schréder sales representative.
| Category | Code | Name | Feature | Manufacturer | Warranty period |
| Connected Devices | 03-62-300 | SECO GEN2 EU | Segment Controller EU Kit | DIGI | 2 years |
| Connected Devices | 03-62-299 | SECO GEN2 US | Segment Controller US Kit | DIGI | 2 years |
| Connected Devices | 03-62-297 | SECO GEN2 + INPUT DEVICE EU | Segment Controller + Input Device EU Kit | DIGI | 2 years |
| Connected Devices | 03-62-298 | SECO GEN2 + INPUT DEVICE US | Segment Controller + Input Device US Kit | DIGI | 2 years |
| Connected Devices | 03-61-027 | SECO GEN2 - Gateway | GATEWAY DIGI IX-15 XBEE 3 LTE CAT4 EU | DIGI | 3 years |
| Connected Devices | 03-56-908 | SECO GEN2 Accessory - Power Supply | Power Supply 30W 90-305Vac 50/60Hz 24Vdc | TDK-Lambda | 2 years |
| Connected Devices | 00-05-924 | SECO GEN2 Accessory - Antenna | TMGT Wireless Combi Antenna Planar 2m | REEL Plantec | 2 years |
| Connected Devices | 03-61-030 | SECO GEN2 Accessory - Input Device | Digital Module ADAM-4055-C 8Ch | Advantech | 2 years |
| Connected Devices | 03- 69-895 | CABCO-FRCMM1 | Street cabinet controller | FLASHNET | 2 years |
| Control System | 03-49-340 | ITERRA BASICBOX NEMA BLE5 | Electrical cabinet - connection hub with relay | Spelsberg | 2 years |
| Control System | 02-55-947 | ITERRA BASICBOX NEMA BLE4 | Electrical cabinet - connection hub | Spelsberg | 2 years |
| Control System | 03-49-200 | ITERRA MODULE NODE BLE4 | Indoor node with relay | Casambi | 2 years |
| Control System | 02-53-399 | ITERRA XPRESS BLE4 | Push button - BLE4.0 | Casambi | 2 years |
| Control System | 03-74-591 | ITERRA XPRESS BLE5 | Push button - BLE5.0 | Casambi | 2 years |
| Control System | 03-71-611 | ITERRA GATEWAY CLOUD | Remote control with Wifi/Ethernet | Casambi | 2 years |
| Control System | 03-49-195 | ITERRA NEMA NODE BLE5 | NEMA node with relay and lux sensor | Olfer | 5 years |
| Control System | 02-95-787 | ITERRA ZHAGA NODE BLE4 | ZHAGA node | Olfer | 5 years |
| Control System | 03-49-203 | ITERRA DYNAMIC SWITCH BLE5 | ITERRA connected device to connect external push button | Olfer via Scemtec | 2 years |